When RoboForex copy trading is not working, check six things in order: the subscription is active (By Request may still be pending), the trader has opened a new trade since, you have enough funds, the instrument exists on your account type, Pause is off, and Round down did not cut the volume to zero.
You subscribed. The trader is trading. Your account shows nothing.
Or worse: some trades arrive, others do not, and you only notice when the trader posts a winning week and your balance did not move. The first instinct is to blame a bug. Most of the time it is a setting, a balance or an account type, and RoboForex lists every one of them.
This page is the fix list. Work through it top to bottom. Most cases end at the first match.
Why wasn't the trade copied to my RoboForex account?
RoboForex lists six causes. Here they are with the fix for each.
| # | Symptom | Official cause | Fix |
|---|---|---|---|
| 1 | Nothing has ever copied | Subscription not fully active. With a By Request trader, your request may still be pending. | Check Investments in the Members Area. Wait for approval or pick an Instant trader. |
| 2 | Nothing copied since you subscribed | Copying starts after activation. No new trader positions since then means nothing to copy. | Trades already open at the trader when you subscribe are not your trades. Wait for the next one. |
| 3 | Some trades missing | Not enough funds for the calculated volume. | Open Skipped Transactions (MT4). Lower the coefficient or multiplier, or add funds. |
| 4 | Only some instruments missing | Instrument not supported on your account type (e.g. ProCent). | Match the trader's account type. See RoboForex account types. |
| 5 | Copying stopped | Pause is on. Old trades stay, new ones are not copied. | Untick Pause in Investments. |
| 6 | Small trades missing | Round down made the volume zero. | Skipped Transactions shows "The volume is less than the required minimum" (Round down FAQ). |
Two more things the Help Center states
- Pending orders are not copied. Only executed trades are. You also cannot choose or exclude instruments (what trades are copied).
- Partial closes follow by percentage. If the trader closes half, half of your copy closes. If your share is below the platform minimum, your position stays unchanged (partial close FAQ).
Keep a copy log
The Silo Journal template records every missing or different trade so you can show support exact times and tickets.
Get it free on TelegramWhy can't I subscribe to a trader on RoboForex?
Three causes, per RoboForex:
- Wrong account. MT4 traders need any live MT4 account. MT5 and R StocksTrader traders need an actual hedge account on that platform. MT4 to MT5 is not supported.
- Equity too low. Your equity, not just your deposit, must meet the minimum. The programme minimum is 100 USD. Some traders set more.
- Approval pending. If the request was not rejected, it is still pending.
What does "Not enough money" mean on a copied account?
It means insufficient free margin for the volume. On a copy account that usually means your settings ask for more than the balance supports. Raising the balance is not always the right fix. Often the volume is the problem. Re-check your mode in Copying Modes Explained.
On MT5, "Trade is disabled on the server" appears when the balance is below 1 USD. It clears after a deposit, sometimes after a terminal restart.
Why are my results different from the trader's?
Copying is almost instant, but "same trades" does not mean "same result". RoboForex says different leverage and currency change margin and results, and different account types have different spreads and commissions. Add Round down, minimum lots and skipped trades, and the gap grows.
- Same platform and, ideally, same account type
- Your copied lot sizes checked against the trader's ratio on the first five trades
- Skipped Transactions empty, or every entry understood
- The Rating is not live: stats update within several minutes
Is it a fault or is the market closed?
No trades on Saturday is normal. The Forex market closes at weekends. Session times per instrument are in the Contract Specifications.
When should I contact support?
After the checks above, send support the account number, the trader account, the time of the missing trade and a screenshot of Skipped Transactions. A precise ticket gets a precise answer. A vague "copy not working" usually does not. Reviewers on public forums also report missing or delayed copied trades. Your log is your evidence.
Rebuild the setup the right way
If your account does not match your trader, open a matched account for that one strategy and use the setup checklist before subscribing.
Affiliate link. Capital at risk. RoboForex Ltd does not target EU/EEA/UK clients, and the service is not available in several other countries (see the official site).Related: Setup Guide · When to stop copying
FAQ
Why is my RoboForex copy trading not copying trades?
Usually one of six causes: subscription still pending, no new trader trades since activation, not enough funds, an instrument your account type does not support, Pause on, or Round down cutting the volume to zero.
Where do I see skipped trades on RoboForex?
On MT4 accounts, the Skipped Transactions page in the Members Area lists trades that were not copied and why, for example "The volume is less than the required minimum".
Does RoboForex copy pending orders?
No. Only executed trades are copied. Pending orders placed by the trader are not copied until they become positions.
Can I choose which instruments to copy?
No. Trades are copied on every instrument your account type supports. Unsupported instruments are skipped automatically.
Why can't I subscribe to a RoboForex trader?
Check that you use a live account on the same platform (hedge for MT5 and R StocksTrader), that your equity is at least 100 USD or the trader's minimum, and whether your request is still awaiting approval.
Are trades copied with a delay?
RoboForex says copying runs between its servers and happens almost instantly. The Rating statistics, however, update within several minutes.
Risk note. Copy trading on RoboForex means trading leveraged CFDs through someone else's decisions. RoboForex's own risk warning states that 75.85% of retail investor accounts lose money when trading CFDs with this provider, and that copy-trading services imply additional risks. Past performance, including Yield shown in the rating, does not guarantee future results. Nothing here is investment advice or a promise of returns; only risk money you can afford to lose entirely. Full details: Risk Disclosure · How we check facts: Methodology.