RoboForex verification has two required steps: identity (passport, national ID or residence permit) and proof of address (a document no older than six months). You upload both in the Members Area. Processing takes up to two business days. Verify before copy trading, because RoboForex only allows withdrawals for verified clients.
Verification feels like paperwork you can skip. Then you want to withdraw, and it is the only thing that matters.
The worst moment to verify is with an open profit on screen and a "pending" status you cannot change. Wrong file size. Address bill older than six months. A cropped photo. Each one costs days.
The fix is simple: verify before you deposit a cent into a copy account. This page shows exactly what RoboForex asks for and the mistakes that cause rejections.
Do I need to verify my RoboForex account to copy trade?
To withdraw, yes. RoboForex says funds withdrawal is only available to verified clients (Client Agreement, clause 3.1). Verification also unlocks your full list of payment systems and is a condition of the Welcome Bonus and Cashback programmes. A copy account you cannot withdraw from is not a plan. Verify first.
What documents does RoboForex need for verification?
| Step | Accepted documents (official list) | Key rules |
|---|---|---|
| Identity | International passport (photo pages). If you don't have one: national passport, identity card or residence permit. | Name, photo, date of birth, number, issuer, issue and expiry dates readable. Not accepted if it expires within 3 months. Up to 4 files. |
| Address | Utility bills (electricity, water, gas, landline, mobile, TV), property or lease documents, a bank account or card statement, and more. | Not older than 6 months. Name, address and date visible. Issuer's stamp/signature, a barcode for utility bills, or a letterhead. Up to 2 files. |
Both steps: bmp, gif, jpg, jpeg, pdf or png, up to 4,096 KB per file. Colour or black-and-white. No edited images. Source: How to pass verification. Some countries have extra accepted documents, listed on the same page.
No scanner? Use your phone
RoboForex accepts images from a photo camera, webcam or mobile phone, as long as every field is clearly readable.
How long does RoboForex verification take?
Up to two days, with an email when your documents are processed. The verification page says up to 2 business days and adds that in most cases documents are checked the same day.
Verification pending for more than two days?
- Check the status at the top of the form. If it never changed to "Pending verification", the upload failed (format or size). Send it again.
- Check your email, including spam. A rejection may already be there with the reason.
- Then contact Live Support with the date you submitted.
Why was my RoboForex verification rejected?
The official rules point to the usual causes:
- A field is unreadable: glare, blur or a cut-off edge.
- The ID expires in less than three months.
- The address document is older than six months, or has no stamp, barcode or letterhead.
- The image was edited in a graphics editor.
- The name or address does not match your Members Area. A wrong name can be corrected by submitting your documents.
RoboForex also warns that it can deny services if a client gives misleading information (Client Agreement, art. 2.3).
Do it in order
The Pre-Subscription Setup Checklist puts verification, a test withdrawal and your exit rule before the first deposit.
Get it free on TelegramSMS code not arriving?
The code usually arrives within minutes, but can take 10–15 minutes. Check the phone is on and has free memory, restart it, then use "Send SMS again". If it still fails, choose the automatic phone call, or enter a different number.
Bank card verification: when is it needed?
It is optional at the start, but the Payment department may request it when you withdraw to a card. You upload the front and back. On the front, hide all digits between the first six and the last four. On the back, hide the CVV/CVC. RoboForex recommends doing it in advance (source).
Is it safe to send my documents?
RoboForex says it uses SSL encryption, and its verification page says documents are not passed to third parties and are requested to meet regulatory requirements. As with any broker, send documents only through the Members Area form, never by chat links or to anyone who messages you first.
Verification order for a new copy trader
- Register the Members Area with your true legal name.
- Identity, then address, then phone.
- Bank card verification if you plan to withdraw to a card.
- Only then: open the copy account, deposit, subscribe. See How to deposit and the Setup Guide.
Register, verify, then copy
Open your Members Area, finish both verification steps, and only then fund one dedicated copy account.
Affiliate link. Capital at risk. RoboForex Ltd does not target EU/EEA/UK clients, and the service is not available in several other countries (see the official site).Related: Withdrawal problems · Bonus conditions
FAQ
How long does RoboForex verification take?
Up to two business days, according to RoboForex, and often the same day. You receive an email when your documents have been processed.
What documents are needed for RoboForex verification?
An identity document (passport, national ID or residence permit) and a proof of address no older than six months, such as a utility bill or bank statement.
Can I withdraw from RoboForex without verification?
No. Withdrawals are only available to verified clients under clause 3.1 of the Client Agreement.
Why is my RoboForex verification still pending?
The upload may have failed because of file format or size, or a rejection email may be in your spam folder. Check the form status, resend if needed, then contact support.
What file types does RoboForex accept for verification?
bmp, gif, jpg, jpeg, pdf and png, up to 4,096 KB per file. Edited images are not accepted.
I don't receive the RoboForex SMS code. What should I do?
Wait 10–15 minutes, restart the phone, then click Send SMS again. If it still fails, choose the phone-call option or use a different number.
Risk note. Copy trading on RoboForex means trading leveraged CFDs through someone else's decisions. RoboForex's own risk warning states that 75.85% of retail investor accounts lose money when trading CFDs with this provider, and that copy-trading services imply additional risks. Past performance, including Yield shown in the rating, does not guarantee future results. Nothing here is investment advice or a promise of returns; only risk money you can afford to lose entirely. Full details: Risk Disclosure · How we check facts: Methodology.